Shipping Policies

 

DAMAGED OR INCORRECT ITEM RECEIVED

If the item you received is not the correct item you ordered or is damaged, please email customer service (hello@slibertydefenderco.com) within 7 days of delivery. 

Include the following in your email:

  • Order Number
  • Photo of what you received, along with your packing slip
  • Issue at hand; damaged/incorrect item(s)

Should you wish to return the incorrect item, we can only ship the replacement once the return label tracking is active. We will get your replacement out when the tracking begins to update! We ask that ANY items being returned to us for any reason have active tracking within 10 days of when the return label was sent. If the item(s) are not showing movement by that time, the return process will be voided & the item(s) will no longer be eligible for return/exchange/shop credit/etc.

 

LOST OR STOLEN PACKAGES

 

Liberty Defender is not responsible for lost or stolen packages or any shipping issues once the package in question leaves our warehouse. Once it has left our warehouse, it is then the responsibility of USPS, UPS, or FedEx. Please keep a close eye on the tracking information provided to know when you should expect your order.

The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, contact the carrier or our customer service, southernboyco@gmail.com, for assistance in filing a claim if needed.

 

PACKAGE RETURNED TO SENDER

If your package is returned to us, we will contact you via the email provided at the time of order to discuss how you would like to proceed. We are more than happy to reship the package for you, but we do ask that you pay a $5 reshipment fee. If there is no response after 7 days, we will refund you for your order, less $5 to cover shipping charges.

 

ORDER CANCELATIONS 

You can cancel any order up until the point where it has been fulfilled. If it has been fulfilled, we are unable to cancel and refund at that time.

To cancel an order, email us at hello@libertydefenderco.com. Be sure to include your order number as well as your request so we can assist you as quickly as possible.

CURRENT ORDER PROCESSING TIME

In-stock items can take up to 14 days before they leave the warehouse. We are not responsible for any shipment delays once the order has left our warehouse.

Preorder Items are estimated 4-5 weeks before shipping begins. Release dates can often be confirmed in the VIP groups on Facebook, on the website in the item description, or by emailing customer service. hello@libertydefenderco.com.

 

ORDER ISSUES

Should any issue arise regarding your order, we will contact you via the email or phone number provided when your order is placed. Out-of-stock issues will be emailed and if there is no response within 5 days, we will refund the out-of-stock items & ship the order as is if there is more to be sent.